Health & Safety

Health and safety

Your health and safety is of paramount importance to us and is constantly reviewed in line with current regulations. Please notify a member of staff if you notice any area of concern so immediate action can be taken.

Patient safety charter

Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:

Follow the latest infection prevention guidelines including those from NHS England
Use dental instruments that are single use or are sterilised after use
Decontaminate work areas including the dental chair, hand held equipment and cupboard handles, in between patients
Maintain a high standard of personal hygiene including clinical clothing and the restricted wearing of jewellery
Monitor practice water for quality. Dental unit waterlines are disinfected and kept clear
Handle waste according to current regulations and dispose of it with appropriate carriers
Take expert advice if a team member may have a blood borne infection. The team member will have an occupational health examination and follow the advice on their role in treating patients
All our team members are trained in safeguarding of children and vulnerable adults and follow the practice safeguarding procedures, which are regularly monitored and reviewed.

We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.

The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.

Please contact the practice manager if you have any questions or concerns.

Get in touch

We love our patients

See all Testimonials

To put my skin in perspective I have smoked, drunk alcohol and heavily indulged on sunbeds over the…

H. Lada

I am writing to thank you very much for the excellent service you have provided to me as…

L. Hall

Excellent treatment with Dr Neil Kotecha. A very professional performance on my teeth. Thanks! Would also love to…

B. Johnson

Today's appointment with Teresa for a clean of my teeth was also far less uncomfortable than I expected…

L. Hall

Cassio Road Dental practice was very quick to deal with my questions and the staff were very helpful…

N. Patel

Very caring, I was in a lot of pain they showed great empathy and have put me on…

D. Norris

Fantastic service by Cassio Road Dental Practice - in my opinion by far the best private and NHS…

N. Kotak

“Dr Chirag Patel always explains beautifully to the children about the procedure and how to look after teeth…

Mrs T

“To all the receptionists and staff, as well as Teresa and Georgie, the hygienists. We want to thank…

Mrs F

“Whilst waiting for the dentist to see me. Another patient was also in the waiting room and sadly…

Mrs H

“I decided to have the appearance of my upper and lower front teeth enhanced to close the gaps.…

Happy Patient

“The practice made me feel comfortable and relaxed when I first joined. I was greeted at reception and…

Mrs B

I went today with my son. I didn't wait at all walked in at 4.44 pm and went…

J, Kusztal

At last, I have found a dental practice that I feel comfortable going to. All the staff are…

Health & Safety

Health & Safety

Health and safety

Patient safety charter

Get in touch

We love our patients

H. Lada

L. Hall

B. Johnson

L. Hall

N. Patel

D. Norris

N. Kotak

Mrs T

Mrs F

Mrs H

Happy Patient

Mrs B

J, Kusztal

F. Latham