In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
Cassio Road Dental practice was very quick to deal with my questions and the staff were very helpful…Read More
Very caring, I was in a lot of pain they showed great empathy and have put me on…Read More
Fantastic service by Cassio Road Dental Practice - in my opinion by far the best private and NHS…Read More
“Dr Chirag Patel always explains beautifully to the children about the procedure and how to look after teeth…Read More
“To all the receptionists and staff, as well as Teresa and Georgie, the hygienists. We want to thank…Read More
“Whilst waiting for the dentist to see me. Another patient was also in the waiting room and sadly…Read More
“I decided to have the appearance of my upper and lower front teeth enhanced to close the gaps.…Read More
“The practice made me feel comfortable and relaxed when I first joined. I was greeted at reception and…Read More
I went today with my son. I didn't wait at all walked in at 4.44 pm and went…Read More
At last, I have found a dental practice that I feel comfortable going to. All the staff are…Read More
To put my skin in perspective I have smoked, drunk alcohol and heavily indulged on sunbeds over the…Read More